Team

Paul R. Cope, President

Mr. Cope is responsible for leading the strategic development and vision in his role as President. During his more than four decade tenure with the company, he has played an integral role in developing viable software solutions across a range of markets including library, publishing, aerospace and manufacturing. Previous to his current responsibilities as President he successfully directed the development effort of the Auto-Graphics Library Services Platform as the Chief Technology Officer (CTO). Prior to acting as CTO, he was involved in a variety of different capacities throughout the organization including development, project management, marketing and operations. Mr. Cope holds a Bachelor of Science degree in Production/Operations Systems with a minor in Computer Science, and a Master of Business Administration (MBA) from California Polytechnic University, Pomona.

Albert Flores, Vice President of Sales

Mr. Flores has a track record of more than 25 years in successful software sales, project management and administration focused on providing library automation solutions for a variety of market verticals. Prior to acting as Vice President of Sales, he was involved in a variety of different roles throughout the organization including project management, system administration and marketing. His team's sales efforts have resulted in Auto-Graphics' products being implemented in more than 10,000 libraries throughout North America throughout his tenure with the company. Additionally, Mr. Flores has been involved in some of the company's largest resource sharing system sales, including implementations in Texas, Wisconsin, Kansas, Mississippi, New Jersey, Massachusetts and Oklahoma. Mr. Flores holds a Bachelor of Science degree in Management from Azusa Pacific University and a Masters of Arts (MA) in Organizational Management from Azusa Pacific.

Chuck Felten, Director of Customer Service

Mr. Felten has over 25 years of IT Management experience with a Fortune 500 Company. Over the past 25 years Mr. Felten has been responsible for Coordinating transition of Major Customers Service Desk, Desktops, Data Center employees and Training. With a focus of Customer Service with client staff to insure customer satisfaction his responsibilities cover all library project implementation, project management, software quality assurance, customer training, and customer service.

Santosh Sabnis, Director of Engineering

Mr. Sabnis has a proven track record of technology execution and delivery with over 14 years of experience across the banking and payment technology services and solutions, technology consulting, technology solutions and IT strategic consulting industries. He has an Executive MBA from Chapman University, Masters in Computer Science from University of Memphis and graduated with Honors in Computer Engineering from the University of Mumbai. As the Director of Engineering, Mr. Sabnis provides the company's technical vision and leads all aspects of technology development, with the goal of achieving the company's strategic advancement and growth objectives. He manages Software Engineering, Content Development, and the IT/Web Operation teams, and work closely with the Product Management and Sales and Marketing teams to develop Auto-Graphics' products and services. Additionally, he manages the internal development talent as well as the external technology resources and contractors.

Oliver Weiler, Manager of Computer Operations

Mr. Weiler has more than 19 years of system and network administration experience. He has a degree in computer science from the University of California, Riverside, graduating with honors. Mr. Weiler joined A-G in 1997 and has rebuilt the networking infrastructure and currently maintains the servers and networking equipment that keeps customer services functioning reliably. He is now responsible for database administration of all databases housed within A-G's servers and at the SuperNap. As the Manager of Computer Operations, he guides his group of system administrators to maintain uninterrupted "24/7" operation.

Ted Koppel, Product Manager, VERSO® ILS

Mr. Koppel has served in the technology and technical services industry for over 31 years. Prior to joining A-G, Mr. Koppel served as the chief product developer for the UnCover online index and delivery system for CARL Corporation. He has also served on and co-chaired numerous committees for the National Information Standards Organization (NISO) where he is currently the Leader of the Content and Collection management Topic Committee. Mr. Koppel holds a Bachelor of Science from Georgetown University and a Master of Science (MS) in Library and Information Science from Case Western Reserve University.

Debbie Hensler, SHAREit™ Product Manager for Customer Services

As Auto-Graphics’ SHAREit Product Manager for Customer Services, Debbie leads the SHAREit user group and works on training materials. Debbie’s background as a Technical Services Librarian, Library Systems Specialist, and most recently as the HSLC SHAREit Trainer for the State of Pennsylvania has prepared her well to step into her new role. As a skillful systems trainer, presenter, and technical writer, Debbie has conducted SHAREit/ACCESSPA training for HSLC statewide services (ILS, ILL, and databases) via in-person and webinar formats for staff at over 2500 public, academic, school and special libraries. Adept at developing procedural training materials including course outlines, exercises, videos, and self-paced courses, Debbie is experienced with facilitating user group meetings, updating users on system changes, new procedures, and providing best practices. Debbie holds a B. S., summa cum laude, in Library and Information Technology from the University of Maine at Augusta and has kept her skills current, having taken many library industry continuing education and upper division classes.

Alexandra Winzeler, SHAREit™ Product Manager for Technical Services

As Auto-Graphics’ SHAREit Product Manager for Technical Services, Alexandra works with SHAREit user stories and product development. Alexandra is a Library and Information Science professional who has worked at a variety of historic and cultural institutions such as the Boston Athenaeum, Harvard Fine Arts Library, and the William Morris Hunt Memorial Library at the Museum of Fine Arts, Boston. Most recently she was the Member Services Manager at the Fenway Libraries Online consortia office and the Project Manager for the Commonwealth Catalog, Massachusetts statewide ILL system (which uses SHAREit). In those positions, she provided documentation and training in addition to collaborating with colleagues and vendors to evaluate, troubleshoot and resolve a wide variety of software services issues. Alexandra earned her Master's Degree in Library and Information Science from Simmons College and Bachelor's of Fine Arts from the School of the Museum of Fine Arts, in affiliation with Tufts University.