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AGent Telephone Attendant™

AGent Telephone Renewal™, Cost-effective automated telephone services.

AGent Telephone Attendant™ provides automated services via the telephone through the affordable Software as a Service (SaaS) delivery model. AGent Telephone Attendant enables libraries to provide this valuable, time-saving service without the added cost and complexity of installing a local phone and call routing system. Complete system setup and software implementation, including outsourced host facilities management, hardware, communications and 24 x 7 system monitoring, provided by Auto-Graphics.

• Check library hours & special events
• Book renewals
• Review balances
• Review checked-out items
• Review overdue items
• 24/7 service

AGent Telephone Attendant provides the library with a local telephone number, making it simple and cost-effective for patrons to check the status of their accounts and renew items without accessing the internet or utilizing staff resources. All recorded messages are completely configurable, giving libraries the option to record special messages and offer patrons the ability to hear a summary of their account, including balances, reserves and checked-out and overdue items.

 

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