Customer Care

To help us better assist you, please contact our support team regarding any of the following inquiries:

• System performance
• Username/password issues
• Error messages relating directly to Auto-Graphics' software or services

If you are experiencing any difficulties and require technical support, please use our support form to submit inquiries. You can also check our system status or use the information below to contact the support team.

Auto‑Graphics, Inc. Call 800.852.8686 8am-8pm(ET) Fax 909.595.3506 Attn: Support Email Support

A‑G Canada, Ltd. Call 800.225.8534, press 4 Fax 416.236.7489 Email Support

Include a detailed description of issues or concerns in all inquiries.
When requesting assistance by email, phone or voice mail, it is important to include the following information (*Required Fields):

• *Facility Name
• *Library Code
• *Contact Name
• *Phone number (including area code)
• *Detailed description of the current issue including:
  • Product being used (e.g., AGent, IOL2, VERSO, SLiMS...)
  • Web browser version
  • Module Logged into (e.g., PAC Admin, ILL Admin, CAT...)
  • Function being performed
  • Any Error messages
  • ILL Request numbers
  • Title detail

For inquiries relating to passwords, please also include the following information:

• Library Code - Always include in all inquiries
• CAT - Specify Username and Password information
• PAC Admin - Specify password for verification
• ILL Admin - Specify Username - Password will be reset to the generic (userpass)
• Windows based cataloging client - Specify Username - Password will be reset to the generic (password)